The next time you board an American Airlines flight, you might notice something different about your flight attendants. Today, American Airlines announced that it will be providing its flight attendants with Samsung Galaxy Note devices. The new Galaxy Notes will allow flight attendants to provide a more personalized flight experience for customers.
The Galaxy Note will be used by flight attendants to:
- Access customer information such as name, seat number and loyalty program status in a seat map view and customer list view;
- Record meal and beverage preferences for premium class customers;
- Easily identify high-value customers seated in the premium cabins and in the main cabin, and customers requiring special assistance; and,
- Provide customers with connecting gate, flight delays and weather information – pending FAA approval, all information will be automatically updated when Wi-Fi is available on the aircraft.
Lauri Curtis, Vice President for flight services at American Airline, had this to say regarding the new Galaxy Note program:
“This is a huge step towards a new, modern American Airlines, as our tablet program is the first of its kind in the airline industry, where our flight attendants will have the most up-to-date customer information in the palms of their hands, allowing them to better serve our customers from boarding to deplaning…By giving a device to all of our active flight attendants we are better enabling our people to deliver an exceptional customer experience.”
Overall, 17,000 Galaxy Notes will be provided. Flight attendants will begin receiving the phone/tablets later this year through mid-2013.
American Airline has been testing this program for a number of months. Flight Attendants decided to go with the Galaxy Note because of it’s thin, portable, easy to handle, and more.
Source: American Airlines