After allegedly listening to their customers complain about the frivolous $2 convenience fee that they were going to be charging for making payment online and via an automated phone system, Verizon Wireless has decided to not go ahead with what seemed like one of the company’s dumbest / greediest idea.
Today, Verizon Wireless issued a press release stating that after listening to their customers’ feedback, they were no longer going to implement their new payment plan, which they say was designed to improve the efficiency of transactions that are already efficient.
Take a look at the full press release yourself and see how full of bologna filled with:
Verizon Wireless has decided it will not institute the fee for online or telephone single payments that was announced earlier this week.
The company made the decision in response to customer feedback about the plan, which was designed to improve the efficiency of those transactions. The company continues to encourage customers to take advantage of the numerous simple and convenient payment methods it provides.
“At Verizon, we take great care to listen to our customers. Based on their input, we believe the best path forward is to encourage customers to take advantage of the best and most efficient options, eliminating the need to institute the fee at this time,” said Dan Mead, president and chief executive officer of Verizon Wireless.
Is Verizon Wireless really backing down from their evil plan to make more money because they’ve listened to their customers’ feedback or is it because of the FCC? Earlier today, the FCC decided that it was going to be looking into Verizon’s $2 convenience fee. First reported by the NY Times, the FCC said the following in their statement:
On behalf of American consumers, we’re concerned about Verizon’s actions and are looking into the matter.
I don’t know about you guys, but I think that the FCC’s interest into this matter on behalf of the American people had something to do with Verizon’s change of heart. After all, since when do they listen to their customers?